Posted on: March 15, 2022 Posted by: Petsynse Comments: 0

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Fetch by The Dodo and Nationwide are two powerhouse pet insurance providers. While they each offer unique pet insurance plans, they also have many similarities in their coverage and policies.

white poodle and cocker spaniel sitting on green grass (Caption: Fetch vs Natinowide)

We compare Fetch and Nationwide’s coverage, customer service and reputation, claim processing average, price, and plan customizations to help you clearly see what similarities and differences they have. We also choose a winner and explain why we think one company comes out on top of the other.

Visit Fetch’s Website | Visit Nationwide’s Website

Policy Coverage


The table below shows what Fetch and Nationwide cover. Both companies cover emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, hereditary conditions, congenital conditions, non-routine dental treatment, and prescription medications. Neither covers pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.

Both Fetch and Nationwide have thorough coverage. The most significant difference is that Nationwide offers optional wellness coverage while Fetch doesn’t. So if wellness coverage is a must have for you, then Nationwide may be a better fit for you.

If wellness coverage isn’t a must, considering each company’s waiting periods is the next step we recommend. Most pet insurance companies have an accident waiting period of five days or less, so the fact that Nationwide’s is two weeks is rather long.

A bonus for Fetch is that it offers a few unique perks compared to other pet insurance providers. Examples include coverage for virtual vet visits, reimbursement for your pet if they’re stolen or go missing, the cost of advertising and paying a reward for a stolen or lost pet, and more.

Dog under covers (Caption: Policy Coverage Winner)

Age restrictions should also be considered. Fetch pets must be six weeks or older to enroll, while Nationwide has no minimum age restriction. On the flip side, Fetch has no maximum age restrictions, but Nationwide won’t sign up pets older than ten years old upon enrollment.

Fetch wins this category because of its shorter accidents waiting period, bonus coverage, and no maximum age restrictions. However, if you want wellness-related items covered, then Nationwide is the better pick.

Fetch pet insurance logo

Policy Coverage Winner: Fetch

Customer Service & Reputation

Person holding phone next to dog (Caption: Customer Service Winner)

Fetch was previously licensed under a different brand name (Petplan). During that time, it experienced underwriter changes that resulted in premium increases and many upset customers. It’s common for prices to fluctuate when an underwriter change occurs, so this isn’t unheard of. Time passed, and the company bounced back, but at the beginning of 2022, it rebranded as Fetch by The Dodo. We will be interested to see how the rebranding impacts current customers.

As for Nationwide, there are various complaints regarding reimbursement concerns, unexpected renewal changes, drastic premium increases, and more. However, Nationwide has remained more stable with its customer service and reputation and hasn’t undergone as many changes as Fetch has in recent years. Because of this, Nationwide wins this category.

Nationwide logo

Customer Service & Reputation Winner: Nationwide

Claim Processing

Doctor's office papers (Caption: Claim Repayment Winner)

Fetch allows up to 30 days for claim processing, but most claims are repaid in an average of 22 days. However, if you opt for direct deposit, the company may get money back to you 5-10 days sooner. Fetch used to have a shorter claim processing average (around five days) but is experiencing delays due to COVID-19.

Nationwide allows 30 days to process its claims but averages four days. A four-day claim process is still among the fastest in the industry. Because Nationwide has a much shorter claim processing period and is more consistent with reimbursement timing, it’s the winner of this category.

Nationwide logo

Claim Processing Winner: Nationwide

Price Of Policy

Dog lying next to money (Caption: Pricing Winner)

Neither Fetch nor Nationwide have one-time enrollment fees for new customers. Fetch also has no transaction fees, but Nationwide has a $2 transaction fee that will be tacked onto your monthly premium bill.

Pricing is based on your pet’s details (age, breed, location, etc.). We recommend obtaining quotes from each company for your specific pet. You can also visit our pet insurance comparison quotes to see a few sample prices we recently gathered. Then use our pet insurance quote form to see how other top companies compare for your unique pet.

On average, Nationwide has some of the lowest premiums, while Fetch’s prices tend to fall in the middle among competitors. We declare this category a tie because Nationwide’s transaction fees can add up over time, and Fetch may be in line with it price-wise, making it worth getting a quote from both.

Fetch & Nationwide logos

Price Of Policy Winner: Fetch & Nationwide (Tie)



Fetch offers the following discounts:

  • 10% off the first year for new customers
  • Up to 10% off for animal shelter adoptees and employees, corporate benefit plans, medical services pets, strategic partners, military, veterinary staff, and students
  • 15% off for each consecutive 12-month period without a claim

No promo code is needed. Use this link to take advantage of the best possible price. Alternatively, call 800-237-1123. You can also visit our dedicated Fetch promotions page to learn more.


Nationwide Pet Insurance offers the following discounts:

  • 5% off for 2-3 pets covered
  • 10% off for 4 or more pets covered

No promo code is needed. Use this link to take advantage of the best possible price.

Plan Customization

Several types of dogs sitting together (Caption: Plan Customization Winner)

Finding a company with the coverage you need that fits your budget is essential. Look below to see what plan options are offered by each provider.

Fetch Nationwide
Deductible Options $250, $300, $500 $250
Payout Options $5,000, $15,000, Unlimited Limited Per Condition, Unlimited
Reimbursement Options 70%, 80%, 90% 50%, 70%, 90%

Fetch offers multiple plan customizations to help you find the perfect coverage to fit your budget. On the other hand, Nationwide uses a benefit schedule for some plans, which limits your customization options. And for its other plans, Nationwide still has minimal customizations. This is why Fetch wins this category.

Fetch pet insurance logo

Plan Customization Winner: Fetch

What’s The Verdict?

Overall, Fetch wins this comparison against Nationwide due to its thorough coverage and customization options. If you didn’t find what you were looking for, our experts dig deeper into each company in our individual reviews of Fetch and Nationwide.

Fetch pet insurance logo

Overall Winner: Fetch 

Our experts have spent hundreds of hours researching to share our comprehensive and frequently updated pet insurance reviews, including our top company recommendations along with details on each of the most popular providers.

If you prefer to see recommendations by category, check out our best pet insurance winners. We give awards for the best price, multi-pet discounts, 100% reimbursement, unlimited payouts, and other “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, vet direct pay, and more. You’ll even find the best insurance for cats and exotic pets (e.g., rabbits, guinea pigs, birds, etc.).

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